Refund policy

Our Commitment to You

We want you to be completely satisfied with your purchase! If something isn’t right, we’re here to help. Below is our return and refund policy, designed to ensure clarity and transparency.

Eligibility for Returns

We accept returns for the following reasons:

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of receiving your order.

Provide a photo of the damaged or defective item to help us process your return quickly.

Incorrect Items

If you receive an incorrect item, notify us within 14 days of delivery.

We will arrange for a replacement or refund at no additional cost to you.

Conditions for Returns

Items must be unused, in the same condition as received, and in their original packaging (if applicable).

Returns must be initiated within 30 days of delivery.

Items Not Eligible for Return

We are unable to accept returns for:

Personalized or customized items (unless defective or incorrect).

Sale or clearance items.

Items that have been used or altered after delivery.

How to Initiate a Return

Contact Us: Email us at giftblissboutique@yahoo.com with your order number and a brief explanation of the issue.

Provide Documentation: Attach any supporting photos (for damaged, defective, or incorrect items).

Return Instructions: We’ll provide you with return instructions, including the address and any additional details.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7 business days and automatically applied to your original method of payment.

Return Shipping Costs

Defective/Damaged/Incorrect Items: Return shipping costs will be covered by us or the supplier. You will not be responsible for these costs.

Other Reasons (e.g., Buyer’s Remorse): Return shipping costs are the responsibility of the customer.

Exchange Policy

We offer replacements for damaged, defective, or incorrect items. If you would like to exchange an item for a different size, color, or style, please contact us to discuss options.

Trust in Us

Your satisfaction is our priority. We are committed to resolving any issues promptly and fairly to ensure you have the best shopping experience possible.